In order to return the Products, the Customer shall send an e-mail to firstname.lastname@example.org and the Seller shall send to the Customer a Return Merchandize Authorization (RMA) to allow the return of the Products. Save for the case of return of defective Products, the shipment costs for the return of Products shall be borne by the Customer. Without prejudice to section 8 above the Customer shall also be entitled to return the Product, without cause and at its sole expenses, within 365 days from the purchase date and to obtain a refund of the purchase price and taxes (if applied), subject to a 15% re-stocking fee.
The Seller reserves the right to verify the existence of the defect or lack of conformity of the Product and to repair or replace the Product only after such verification has occurred. Should, as a result thereof, the defect or lack of conformity not be found, the Seller shall have the right to charge the Customer the verification, recovery and transportation costs. It is expressly understood that Seller shall not be liable for any defects which may be due to an improper and/or unauthorized use of the Products.
The price indicated in our e-commerce is the total price of the product.
The price does not include the shipping costs, taxes and VAT, where applicable.
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